Can I book my lessons in advance for the rest of the year?
Yes! If you are an advanced planner, feel free to adjust lessons throughout the year as needed right away in September.
What if I book in advance and need to change a date?
No problem at all! The flexible rescheduling option applies to every single lesson on your MMS calendar. Just click cancel and reschedule to a more convenient time!
When can I book a lesson?
All FLEX lessons can be booked up to 24 hours before the lesson. This limit is necessary in order to allow time to properly prepare for each student's lesson.
My lesson time is longer than 40 minutes but I only see 40 minute booking options. What should I do?
Please book your lesson at a start time that is convenient for you. We will still have a full lesson! (I will extend your lesson manually in the calendar.)
Where can I find the number of remaining lessons?
On your student portal menu, click on the Home button at the top. The Home page will show you the number of lesson credits available (They call them Make Up Credits) at the top centre of the page. You can also easily see when your next lesson is scheduled by looking at the agenda to the right!
Do I need to cancel a lesson 24 hours in advance?
Nope! The DUO-Flex system offers a generous SIX HOUR ADVANCE Cancellation policy. Please cancel six hours before the lesson time in order to retain your lesson credit. The credit will be forfeited if cancellation occurs after that time.
Should I email you if I cancel?
No need! When you click cancel, the system will notify me directly. When you reschedule, I will also be notified by the system.